It is crucial to prioritize these tutoring or counseling sessions. If students need to reschedule a session, please email email@example.com by 3pm the day prior to the scheduled session to cancel without penalty. Cancellations after that point may result in that session counting toward your package purchase.
Tutor Refund Policy: If tutoring packages are cancelled prior to the start of the first session, students will receive a full refund. Students who withdraw after the first session but before the second, will receive a full refund minus $150. There is no refund for cancellations after the second session, however a pro-rated credit will remain on the student’s account to use for any services, online or incenter, at any time. Credits may be transferred to a family member and never expire.
Tutor Match Guarantee: If you are unsatisfied with your first tutoring session you may switch tutors and your first session will be credited back to your account.